FAQs - Instant CPD

FAQs

How do I register?

Please click here to register:

Where do I sign in?

Go to the Home Page and click on 'Sign In' at the top right hand side, then enter your email address and the password 'instantcpd' on the left of the page. Contact info@instantcpd.com for further assistance

How do I purchase a course?

Step 1: Register or sign in using your email address and password.

Step 2: Browse our Courses page to find a course or package that suits you.

Step 3: Purchase the course you require by following the on-screen steps using our secure Checkout.

Can I have a receipt?

Yes – you will receive an automatically generated email after online purchases, sent to the email address provided when registering your account. You will also find a receipt on your Dashboard, under MY ORDERS. If you require a further VAT receipt, please email info@instantcpd.cpm with your request and order number. Telephone and Invoice purchases will be followed by an emailed VAT receipt upon payment.

Is VAT included in the price?

No, the prices on the website are net of VAT. For all countries of purchase where it is appropriate to charge VAT, it will be charged at the local rate, eg 20% for UK buyers, and is added at the Checkout.

How and where do I access my course?

Courses are accessible in your Dashboard, which can be found once you sign in.

When will I be able to access my course?

Your courses will show on your Dashboard immediately after completing payment. They will become accessible as soon as they have been filmed and produced. The month at the end of which they will ‘go live’ will be shown in brackets after the course title. Once ‘live’, you will see a row of red dots, indicating the course sections.

There are no courses in my account

Access to your courses may have expired. The date of expiry is/was shown underneath each course title on your Dashboard.

You may have a Company/Multi-user account, in which case, the courses will be waiting under the Multi-user part of your Dashboard. Please see HERE for further information.

How many CPD Points/Hours/Units is each course?

Most of our CPD course videos last for 90 minutes, and are worth 2 CPD Points/Hours/Units owing to the extra time required to read and absorb the notes and to complete the MCQs.

Is there a test or exam at the end of the course?

Yes – there is a short multiple choice test based on each course, which is compiled by the course lecturer. The questions will automatically follow the final section of each course and must be completed in order to gain your Certificate of Completion.

I can’t proceed in my course

From time to time, your internet signal may not be strong enough to pick up wher you have got to in the video and relay it to our server. This will be a local issue, beyond our control. However, it may help if you reduce the resolution of the video. See HERE for furtjer information. It is vital that you watch each course section in full.

Can I share access with a friend/colleague/partner?

No – single user accounts are for individual purchasers only. However, we do provide multi-user accounts which will cover your practice. Please click here for more information on practice memberships.

Those with multi-user accounts will also gain individual certificates. For practice memberships where group viewing sessions may take place, we ask that you note attendance for each user, and then inform Instant CPD, so that we can issue appropriate certificates.

Do you provide evidence of completion for CPD records/Where are my Certificates?

Yes – after successfully completing each course and its MCQs, a Certificate of Completion will be automatically generated and stored as a downloadable PDF on your Dashboard. This is accredited by the CPD Standards Office and includes the user’s full name, the course title, the number of CPD points gained, and the date of completion.

How long do I have to view the course?

Access to your purchased courses depends upon the course or package of courses that you have purchased, but most expire at midnight of 31^st December at the end of the year in which you make your purchase. If you are purchasing a ‘Pre-release’ package in November or December, then this will be the following calendar year. The date BEFORE which you must complete your courses is shown underneath each course on your Dashboard. After that, access will be lost, except for completed courses, ,which remain indefinitely on your Dashboard under your ‘Course’ History’.

Do I have to complete the course is one session or can I split across a number of sessions?

Do I need any special software to view the courses?

Can I view the courses on my phone or tablet device?

Yes, courses can be viewed on any device with an internet connection.

If I have more questions, how do I contact you?

You can email us here or telephone 0121 308 5252. If we cannot answer your call, please leave a message stating you name clearly, together with your email address and your telephone number and a short explanation of your query. We will respond on the next working day if not sooner. You can also consult the various articles on our Info section HERE.

I would like to say that Instant CPD has been a breath of fresh air. The response time for support is excellent. With an online business, reaction time to queries can be very slow, but Instant CPD has exceeded expectation, responding to queries within minutes. The superior quality of the online courses, together with the relevance of the topics available, certainly ensure that we meet the highest level of CPD training. Chris Ridgway (ACCA)

I highly recommend your CPD courses Great Job by the Administration and all lecturers.

Trevor Peters (AIA)

I have been using Instant CPD for well over 10 years. They provide a very flexible solution to fulfilling my CPD requirement. The quality of the lecturers is outstanding. Instant CPD has helped me build on and refresh my existing knowledge.

Costa Lambrias (ACCA) Watch testimonial

The contents of all the courses are excellent, with a very professional team of speakers, whom, with many years’ experiences in their trade, give a great training experience, constantly updating and reviewing new laws and business changes. All the courses have a good balance between theory and practical application, which have helped in my leadership decisions. Gary Farnell (ACCA)

"Another concise, factual and easy to follow course. Presentation was very good.” Margaret Wearing (ATT)

We find the platform easy to use with good content and good value. The flexibility of being able to watch the courses when we choose and being able to pause the videos whenever we want works well.(GCSD Chartered Accountants) Tim Dipple (ICAEW)

We are very pleased with the online delivery, course content & speakers. We feel it is value for money. We use both group sessions in our meeting room as well as giving staff the opportunity to watch on their own when the time suits. (Porter Garland Chartered Accountants). Thomas Pottinger (ICAEW)

We are delighted with iCPD. The online courses are up to date, informative and interesting. Thank you. Cameron Baum Hollander (ICAEW)

"I'm very pleased with Instant CPD's online courses. The presenters are excellent and the courses well structured. The subject matter on offer is very broad, ranging for example from employment law and best practice KPI reporting to the latest tax legislation and IFRS issues. I can find what I need from the convenience of my own home, on demand. The tests at the end of the courses check understanding of the subject. All for a very reasonable price.” Mike Cotterill, Group FD (CIMA)

"I've used this service and found it to be a very flexible and cost effective way to keep up with current issues and gain CPD points. Login is very simple and the courses are easy to access and well presented.” Elizabeth White (ACCA)