2019 Assertiveness and Managing Conflict

2019 Assertiveness and Managing Conflict

Presented by Nicky Clough. Expected CPD Points/Hours: 2

Course Description: This course will cover the following areas:-

  • Section 1: Behaving Assertively

  • Section 2: Managing Conflict

  • Section3: Scenarios

About the Presenter: Nicky is Training Director with Insight Training. Nicky qualified as a Chartered Accountant with an international accountancy firm before moving into learning and development, HR, recruitment and professional education. Nicky specialises in the development and delivery of commercial and financial awareness and business skills training for a wide range of clients. Nicky is experienced in the use of psychometric tools and frequently applies these in the design and facilitation of corporate training and management development programmes.

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