2025 Assertiveness & Managing Difficult Situations

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2025 Assertiveness & Managing Difficult Situations

£75.00 (Exc. VAT)
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Presented by Nicky Clough. Expected CPD Points/Hours - 2

This course will go live by the end of January 2025

Course Description: This course will explore ways to help you build confidence, develop your ability to communicate assertively and handle difficult situations effectively and constructively.

Topics include:

- What assertive behaviour is and why it is so important
- Practical techniques to help you communicate assertively while respecting others
- Why some situations are hard to handle including disagreement and conflict
- Strategies to help you deal with difficult people and situations with composure and professionalism
- Common tricky situations including saying no to your boss, handling demanding clients and giving tough feedback

About the presenter: Nicky is Training Director with Insight Training. Nicky qualified as a Chartered Accountant with an international accountancy firm before moving into learning and development, HR, recruitment and professional education. Nicky specialises in the development and delivery of commercial and financial awareness and business skills training for a wide range of clients. Nicky is experienced in the use of psychometric tools and frequently applies these in the design and facilitation of corporate training and management development programmes.

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