This course will go live by the end of January 2025
Course Description: This course will explore ways to help you build confidence, develop your ability to communicate assertively and handle difficult situations effectively and constructively.
Topics include:
- What assertive behaviour is and why it is so important
- Practical techniques to help you communicate assertively while respecting others
- Why some situations are hard to handle including disagreement and conflict
- Strategies to help you deal with difficult people and situations with composure and professionalism
- Common tricky situations including saying no to your boss, handling demanding clients and giving tough feedback
About the presenter: Nicky is Training Director with Insight Training. Nicky qualified as a Chartered Accountant with an international accountancy firm before moving into learning and development, HR, recruitment and professional education. Nicky specialises in the development and delivery of commercial and financial awareness and business skills training for a wide range of clients. Nicky is experienced in the use of psychometric tools and frequently applies these in the design and facilitation of corporate training and management development programmes.
I have been using Instant CPD for well over 10 years. They provide a very flexible solution to fulfilling my CPD requirement. The quality of the lecturers is outstanding. Instant CPD has helped me build on and refresh my existing knowledge.
Costa Lambrias (ACCA) Watch testimonialI highly recommend your CPD courses Great Job by the Administration and all lecturers.
Trevor Peters (AIA)